Was a repeat customer for a couple years, noticed tardy shipping here and there, it would often take 2-3 weeks for my order to come when I paid for standard 5-7 day shipping. Was worth it for the selection. This time, it has been 2 months and it took several emails to even get a response saying shipping confirmation would follow, and it never did. Super unprofessional. I mean how hard is it to measure a rock, put it in a bag and ship it?