Jake S.

Early morning on Black Friday, I came across XoticPC's deal on the MSI Raider GE-63 and decided to buy it.

A few hours later, while purchasing a laptop sleeve on Amazon, I needed to check the laptop's dimensions to see if it would fit. So I visit the XoticPC store page and notice the laptop is $250 cheaper than when I bought it.

Now, I realize I'm not entitled to any form of rebate. Company policy is that they don't match prices for promotions (they later told me in an email).

But that's precisely the reason I wouldn't purchase anything else from the company. Their policies are ridiculous. Newegg, for example, offers price match for the entire month of November, but XoticPC doesn't even offer it for a few hours!

The worst part is that I could have just canceled my order and reordered with the sale price but customer support took 3 days to get back to me and I didn't realize they had ridiculous business policies. Apparently, employing customer service representatives on the busiest shopping day of the year is too much to ask for.

TL; DR
Ordered a laptop early Black Friday, went on sale $250 cheaper a few hours later, but couldn't get a refund.

Awful company. Stay Away.:: Edited to Add::

After dealing with customer "support," I've cancelled my order.

First they claimed it was against their policy. Then, they claimed it was a clerical error. After that, they claimed the laptop wasn't even on sale during Black Friday. Yet I have email proof that it was.

AWFUL BUSINESS. They probably sell refurbished PCs as "custom made." Don't trust these liars.