We upgraded to allow us to use more QR codes over time, they took the money but left our account only able to create 2 codes, while our subscription allows for 50 codes. You can send a "ticket" and pray for a reply, but you're left with your money gone and a service that doesn't function. We upgraded in June, and here in mid July we are still unable to use the services we paid for. It's 2023, and there's no excuse for an internet based company to be as rudimentary and unreachable as they are. Get it together or close up, stop wasting peoples time.