Jai C.

Defective product no assistance from customer support

I ordered CERAVE moisturizing cream through Amazon.
The product arrived and the pump does not work so the product is useless. I called customer support ( number on the bottle). I spent at least 25 minutes on the phone giving information presumably to be used by the company for product remediation. I was supposed to receive a voucher in the mail or by email and nothing ever came.
To me the price is high and when there's a defect the company should stand behind the product and not a spin the consumer around on a wild goose chase.
I do not expect to order the product again based on this unreasonable defective product, wasting much of my time, and not providing remediation good.
*******@aol.com