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Website, app, and customer service is lacking. I am not sure if it is the worst in the industry, but probably comparable. I opened an account because I have always seen CIBCs in every town I've been in, but now I don't understand why.
Tip for consumers:
RBC has an amazing app, website, and customer service. TD's app is ok, website is good, customer service is great. CIBC sucked in all 3.
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