Jade J.

The other day my friends and I ordered a Lyft and entered the vehicle with a dessert. The driver was well aware that their was a food item in the car and didn't seem to mind it. However, 2 days later I received a notification that Lyft charged me $50 for a small amount of sugar that accidentally fell on the seat. I immediately called the company to dispute this charge as it should not cost $50 to clean a small amount of sugar off of a seat. The operator on the phone agreed with me that it was a high charge for the circumstance and filed a report so that it can be investigated. But, 3 days later I received an email saying they will not be refunding my money as they felt the charge was accurate. Long story short, my friends and I will never use Lyft again as we received terrible customer service from a company that seems to only care about making as much money as they can by charging people for petty things. I do not recommend anyone ever use this company! Uber is definitely a lot better!