Experience was awesome until the quality of work diminished substantially. Allow ample time for re-writings in case you're dissatisfied with results. The 1 time I requested a refund because even the revision was substandard, I was rudely denied by an evaluator. They've subsequently tried to make amends but my grade did suffer.
Dear Jada,
Thanks for your honest review and sorry for the situation you've described. Our team is happy that you are mostly satisfied with the service. However, please, do not hesitate to contact me directly in case you feel like anyone treats you rudely. I'll make sure to check each case and be fair.
Warm regards,
Cody J.
Customer Experience Manager