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I purchased a velvet jacket costing over £100 and then received a text advising the item had been delivered. I live on my own so thought perhaps someone has taken the parcel in for me. I then checked with the customer service department ad revolve and they advised me the has left it outside my door! I advised i had been away for two days and could not find the item. The promised they would look into the matter and get back to me, they have not and had not further communication from them.
Jacqui S.'s review of REVOLVE earned 5 Very Helpful votes
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Hi Jacqui! I am so sorry to hear that our team hasn't been responsive! Can you please message us with your email address or order number? We will have a senior agent reach out right away to make sure that you are taken care of.
Best,
Candice
Team REVOLVE