I have shopped with Rue La La a lot over the past year and had no issues until Dec 18 2017. They sent the correct shoe but two diff sizes not once but TWICE! Then wanted to charge my account additionally to send correct size shoe and then comfort me by saying that I would get refund in 7-10 business days! Customer service is not all that great and I have no clue how the same issue happened twice. They sent a size 36 and 39 then on another attempt size 37 and 39. Terrible. Dont shop with them! Save your disappointment