Jacquelyn M.

I love our customized postage stamps for our wedding invites and am obsessed with our customized address stamp! I paid top price for rush shipping, though, and still got the address stamp well over a week after ordering.

The website gave me a date of 3/31 to expect our item. I checked on the status 3/30 and it showed that the item was still being made, so I reached out to the company to ask for an update on when to expect my item. I got a response back saying we will have it to you by 4/3.4/3 came and went, with no stamp. I reached out on the 4th again, this time a bit more aggravated, considering I spent over $20 for rush shipping! I did NOT receive a response the second time around, there was no apology. They didn't address my concerns at all and did not reimburse me for the expensive shipping. My item finally got to me on 4/5,5 days after the original date I was given to expect my item and two days after the date I was given by the company to expect to receive it after I first reached out.

I would have been happy to give 5 stars since our items are so great, however I felt this issue was not handled correctly at all.