Jacqueline W.

I placed an order with Thredup and every item purchased were smaller in size than the average USA sizes for women. I sent the order of 112.00 back in exchange for in-store credit which was an even greater mistake as it has been four weeks and nothing has been credited to my account as promised for the returned items I sent back to the company. The other complaint I have consisted of no real tangible way to contact Thredup for customer service in an effort to answer questions about their products. This appears to be another way to avoid direct contact to answer and address public inquiries. I thought this would be a good way to support a small business that came recommended through a reputable TV news source. I am letting the public know that this is not the way a good company should work and spread the word about Thredup's unethical business practices to only swindle the public out of their hard-earned finances.