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Jacqueline R.

Contributor Level

Total Points
80

1 Review by Jacqueline

  • The Cheesecake Factory

4/28/22

My daughter and granddaughter drove to the Cheesecake Factory in Fresno, CA to eat dinner.
As my title show's: Seated timely, Service terrific, Food good, even the Dinner ordered to go was good.
BUT: DECIDED TO ORDER 7 CHEESECAKE SLICES TO GO, AND THE CHEESECAKE SLICES WE WERE GIVEN TO TAKE HOME, WERE SMALLER CUT's THAN WHAT WERE IN THE DISPLAY CASE AS WE ENTERED.
We arrived home in Visalia, CA started to share the cheesecakes, the slices were so SMALL, NOT BIG ENOUGH TO SHARE!
HOW DISAPPOINTING!
Called this evening to talk with a manager, phone was answered, I asked to speak with a manager, after 20 plus minutes waiting for a manager, I realized I was hung up on! I tried to call again, no one answered the phone.
To pay over $9.50 for a piece of cheesecake and receive 1/2 a piece, I was embarrassed & disappointed!

Tip for consumers:
The display case pieces of Cheesecake were larger than the ones we purchased to take home and share over coffee and tea!

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