The "rental protection agency" is a scam business. Check the BBB for all the complaints they have listed against them. Their address is Rental Protection Agency, 2181 Bengal BLVD UC450C, Salt Lake City, UT ******* which comes up as a private residence. They do not answer emails or phone calls. I paid them for mediation service to resolve landlord tenant dispute. I was billed multiple times for more than $70.00. They are not a government agency and can not guarantee any type of resolution. Do not waste your money with these scammers.