The "rental protection agency" is a scam business. Check the BBB for all the complaints they have listed against them. Their address is Rental Protection Agency, 2181 Bengal BLVD UC450C, Salt Lake City, UT 84121 which comes up as a private residence. They do not answer emails or phone calls. I paid them for mediation service to resolve landlord tenant dispute. I was billed multiple times for more than $70.00. They are not a government agency and can not guarantee any type of resolution. Do not waste your money with these scammers.