I paid this company $64.95 total thinking that they were a official government agency. I was seeking help to resolve a issue with my landlord Toscana Cove Apartments about Bed Bugs. I paid $14.95 of it to get a copy of the report, and never did. Also you can request 5 things that you wish from the landlord to resolve the issue. So I did, A few days later on the 30th on Nov. I was able to log on to my complaint at RPA, and found out they only listed 1 of my request for a resolution. So I tried to contact them via internet call nothing. Sent message nothing. But I was able to update to add 4 more request. I also asked that a copy of the page that shows the progress of my complaint via email several times, and nothing. You cannot contact them. They do not answer calls or emails. I found out that the site really does nothing, landlords know that RPA has no power at all and simply laugh at them, when and if a complaint ever reaches them. Tenants are lead to believe that the site is a government agency, or have some connection to it. That they have the power to make landlords comply with request. When in fact they have no powers at all. In fact less powers than the tenant themselves. It is a complete hoax (Scam). Do not waist your money on this site you will not get any results at all, And if or when that complaint ever reaches the landlord it would just be thrown in the trash, and it is more likely the landlord will come after you first. Just file a lawsuit, Small claims is your best bet. Rental Protection Agency® is a scam. https://www.rentalprotectionagency.com/
Filed a complate with the BBB and Paypal. Have not heard any response to either complaint as of 12/7/2017 for Refund
OK I finally got a message from the BBB that Rental Protection Agency® has responded to the complaint, This their response copied and pasted:
MESSAGE FROM BUSINESS:
I'm in receipt of a complaint notice filed by Randy D Welch.
Randy has made false claims that the RPA is somehow a complete hoax and scam. These claims are false and have no merit. We find this tone and verbiage to be slanderous and libel in nature. The RPA takes these false statements seriously and will defend against them. The RPA has been in business for over 11 years and has helped thousands of tenants resolve landlord tenant disputes. In no way do we claim to be a government agency. All government agencies will use a .gov extension in their URL. While the RPA works with many government agencies to resolve and educate tenants and landlords we are not a government agency and we don't make any claims of that nature.
Much like the BBB, the RPA is set up to help tenants by providing them an official place to file complaints. We cannot force landlords to comply and respond to our complaint notices, but in most cases, landlords do respond. When a landlord fails to respond the case is eventually closed and counted against the landlord. All complaint records become public information and are quickly indexed by all major search engines. A negative complaint record can make it difficult for a landlord to fill vacancies with quality tenants. The entire process is clearly explained on the complaint page where the tenant filed their complaint against their landlord and agreed to the terms.
RPA complaint records are often used in a court of law as evidence against landlords. Official complaints filed with the RPA provide a clear paper trail and provide tenants with documentation that can help them with a court case should they need to take their landlord to court. The RPA's goal is to resolve each and every complaint, but unfortunately, that doesn't always happen. To claim the RPA is somehow scamming people is false and completely untrue.
We have nothing more to add to this BBB complaint as we have forwarded this to our legal department. Our legal department is investigating these statements and if it is found that Randy Welch is making such nonsense false claims against our organization; we will have no choice but to defend against such libel in a court of law.
We take libel seriously and we will use all resources available to our organization to protect against them. We furthermore in good faith are providing this as written notice to the BBB that this complaint against our organization is libel against our organization with no substance. Should this complaint be allowed to go against our organization we will hold the BBB liable for damages as there is no merit to these slanderous statements.
Please remove this complaint as it is unjustified and without merit.
Rental Protection Agency
Not sure if I should laugh or cry. I am so scared. These guys should be smart and just issue a refund, because my next step is to file a complaint with Utah's Attorney General and Utah's Consumer Affairs. They could of solved this issue either two ways first by following through, or at this point just a refund. Maybe I should contact 20/20 this is just up their ally
Ck this Photo out below it is RPA Business Location a HOUSE with a cutting a lawn, if that does not tell you there is something wrong it should, at:
Rental Protection Agency
2181 E Bengal Blvd,
Salt Lake City, UT 84121