Thumbnail of user jacquelinec757

Jacqueline C.

Contributor Level

Total Points
83

1 Review by Jacqueline

  • Couchsurfing.org

7/15/22
Verified purchase

I signed up to use the app and agreed to contribute $1.99 per month to use the community. Then I went and tried to verify my phone and email and somehow that triggered a whole separate charge of $60. And customer service claims I agreed to some one time fee for "lifetime verification" which I NEVER agreed to and never was even given a chance to authorize or not authorize ANY sort of $60 charge.

Then customer service essentially said that they wouldn't refund anything snd that this fee that I NEVER agreed to, is used to keep them in business.

So they won't do anything and now I have to file a dispute with my bank.

And other reviews on trust pilot and other sites clearly have numerous complaints over the same thing.

Just nothing but a trashy, useless and despicable app with a lying and deceitful customer service team.

Products used:
None of them

Service
Value
Shipping
Returns
Quality

Jacqueline Has Earned 3 Votes

Jacqueline C.'s review of Couchsurfing.org earned 3 Very Helpful votes

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