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Jacqueline B.

Contributor Level

Total Points
80

1 Review by Jacqueline

  • Expedia

2/8/23

I use Expedia for many of my trips when I travel, especially hotels, and have good experiences. BUT BUYER BEWARD WHEN BOOKING FLIGHTS, SPECIFICALLY TO EUROPE/SPAIN. I thought I was booking a non-stop flight from LA to Spain on Iberia Airlines. The Iberia logo was next to the flight information, Iberian Airlines, Operated by Iberia for Level." After receiving an email (that didn't have Level, the low budget poorly reviewed airline's name in the subject line) about paying for extra items like luggage, seat selection and food and drink, I opened the email and it was "Level Airlines with their blue and green logo." NO WHERE WAS THE LEVEL LOGO NEXT TO THE FLIGHT SELECTION. This is misleading and false advertising! I tried to call to cancel, no one answers the phone at Level and their website doesn't open. Very poor customer service. Expedia told me I had to cancel with Level and couldn't get through. Why not have the Level Logo next to the flight number and details?

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