I had a problem with a hotel I reserved thru them. I should have known not to do business as soon as I heard a Filipino voice (a country of crooks still using fake Americanized names and telling people they are in the US. After hearing my story about the issue, I was put on hold while the rep called the hotel for compensation. Only to be cut off (purposely). They DON'T call customers back. They don't do what they say. Lying, cheats. Stay Away!