Jack S.

Wow! Horrible! I submitted 4 photos. They said it would take 8 days. After the 8 days they notified my that my photos were ready. I looked at my account and nothing had been done. I sent them an email and said that nothing had been done to my photos. Paul responded with this, "I am sorry that you are blind!" I responded and said unless he was seeing something I wasn't, I'm not blind and then I pointed out one obvious change that hadn't been made (none of the requested changes had been made). Within seconds he sent me the revised photo with the one change and said, "this pic is fine now" (don't know why they wanted 8 days to make the changes). I pointed out all the other changes he hadn't made and after a few more rude comments from Paul I stopped responding. Then he had the nerve to charge me - since they require your credit card information before they start. I had to cancel through my credit card company.