Jack N.

So for the last 2 months every time my girlfriend uses Lyft, it gets charged on my card. I have never used my account on her phone or used my card in her account.
We have deleted all payment methods off her account and the issue was still not fixed.
I contacted Lyft customer support to try to solve this. They basically told me I should fix the issue with my girlfriend and they would block her account until we "sorted things out"
I told them this was an awful solution as I just needed them to check why her account was charging my card and to fix it, one would think it should be an easy fix, but apparently Lyft staff is set on being morons.
One week after being told I was basically $#*! out of luck they stopped replying to my emails altogether, I tried calling them but after being on hold for 2 hours I gave up.
My girlfriend used Lyft on a daily basis but after this experience we're moving on to Uber and never looking back. I didn't even want my money back for what is over $200 in charges. I just wanted this fixed, but Lyft clearly doesn't give a rat's $#*! about their consumers.