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Jack M.

  • 1 Review
  • 0 Helpful Votes
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Experience: Clothing & Fashion, Hobbies & Interests

Member since January 2020

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1 Review by Jack

1/2/20
I do not usually write reviews, but I'm compelled to in this case. I received crappy service from By the Sword.

I ordered a replica cossack sword for my son's Christmas present. I ordered this item online on the afternoon of December 20th and paid a premium for 2-day priority shipping. The sword finally arrived the evening of January 2nd by UPS ground delivery.

My purchase order number was not the purchase order number of the sword I received. It was the cossack sword.

I called BTS multiple times and left a voicemail message for customer service. I also emailed their customer service. I didn't hear squat from these people.

Crappy service was my experience with BTS. I will never do business with them again.

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