I tried their site/product and got suckered into their premium service. I was then unaware of the charges via PayPal (they made me think that it was needed). I then started contacting them and I have to admit, once I sent 3 different request, they started responding very quickly. However, they were unwilling to refund my money. I was merely trying to test their product on a smartphone and after an hour, I realized that it sucked and removed it. They must of logs of people logging in and moving data. They can see that I never used their product, but they will not refund my money or cancel the account. I did cancel the subscription via PayPal so I'm not paying them anymore.
STAY FAR AWAY FROM THIS COMPANY.