Jackie W.

Dec 6th I ordered from copperchef web site a 4 piece round fry pan set. The add said it was for 2-8" and 2-10" round fry pans for $29.99. I received a 2 piece set. I thought maybe they where shipped separate, and waited a couple days for the second set. When it didn't arrive I called. I talked to someone at a call center in probably India. Foreign man told me "mam you got what you ordered, is there anything else I can help you with?" I said I wanted to speak to a supervisor, and was put on hold for eternity. I hung up, and called back. Again, lady in India says you got what you ordered. I said no I only got 1/2 of what I ordered. She gave me a bogus email address to wright to, and after 30 min. Of typing, and trying to attatch the paper proof of my 4-pc order it came back with a failure notice. I've never gotten an email failure notice before. 5 emails to 2 different email addresses, all with failure notices. Notice said email addresses did not exist. What the hell copper chef? Someone altered my order from a 4-pc to a 2-pc without my knowledge, or approval. I spoke to 4 people about this, 1 being a supervisor that gave me the same crap. "Mam, you got what you ordered." How do they know what I ordered? They weren't sitting here in front of this computer with me. I have proof on paper, and nowhere to send it. This has got to be the worst customer care, support, what ever the heck you want to call it. I will never buy another piece of this crap, and I will let everyone know it! The metal on the lid to the deep pan tarnished in spots the first time I used it. I just wanted some pans to go with the induction burners that they really don't talk about the fact you need special pans for. If I return these I HAVE TO PAY TO DO IT! What I think happened is someone working for copperchef posted an incorrect add. Instead of honoring it they played the old switcheroo on me. You should have at least sent me an email to explain, and ask me if I still wanted to pay double or cancel the order. Bad business! Bad! Bad! Bad!