Jackie T.

I placed the order for Alen Fit50 filter and 2 QuietPure filters on 11/16. I received half of the order on 11/26, but the Alen filter never arrived, according to the email update, they were supposed to arrived at CA at the same time. So I called Allergybuyersclub today to find out more.

Your sales Rep. Dale not only unhelpful, but was a great sales to suggest customers to take the business somewhere else. He cut me off while I was explaining to him what happened, when he entered the UPS tracking number in his computer, I knew he noticed something was wrong from his pause, so I entered the tracking at the same time and noticed the package went from Texas to IL, the ETA turns 12/4. Instead to tell me or explained to me, he told me he had no control over the order because it was shipped from the vendor. When I questioned him about the ETA ship date from the ABC website (mine is 20 days now), he told me that was the reason they don't show ETA. (Even it stated ship same or next business day) so I asked him if ABC all hands off once the customer placed the order, his answer was Yes. When I questions him why the package went to IL, he questioned me how I knew that, I told him I'm seeing it on UPS; then he said oh we don't control the routing. I tried to tell him when I ordered the filters from PX exchange, they were also shipped from Alen but it took less than a week, is there anything wrong with this order? He disputed it right away, so I said then there is no different for me to order from other places. He answered No. I have been working in Customer Service sector for 20 years, it's very important that a sale representative understands he is the company when he is talking to customer; therefore, show some empathy and take ownership. There are different ways to explain a CS issue.

I have ordered 3 Air Purifier from ABC, because of the California Fire, we decided to order the extra filters, now I don't feel bad to order filters from Amazon anymore. And I understand why AllergyBuyersclub has 1.9 out 10 rating in resellerratings.com