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Jackie M.

Contributor Level

Total Points
82

1 Review by Jackie

  • Kayak

8/3/16

I HAVE BEEN USING KAYAK FOR FLIGHTS FOR YEARS AND HAVE ALWAYS BEEN HAPPY WITH THE WEBSITE. THIS TIME I GOT CAUGHT OUT WITH A NEW OPTION TO SAVE MONEY BY BOOKING FLIGHTS WITH ONE AIRLINE ONE WAY AND ANOTHER RETURN. THE FLIGHTS SHOWED AS BEING $99 EACH. I WENT AHEAD WITH THE FIRST FLIGHT WITH JET BLUE AND 30 SECONDS LATER WENT TO PAY FOR THE RETURN FLIGHT WITH DELTA ONLY TO DISCOVER THE RETURN FLIGHT WAS NO LONGER AVAILABLE RESULTING IN HAVING NO OPTION BUT TO BOOK A FLIGHT 3 TIMES MORE EXPENSIVE. VERY SAD AS I'VE USED KAYAK COUNTLESS TIMES BUT THIS TIME WILL BE THE LAST. I TRIED TO CONTACT CUSTOMER SERVICE FIRST OF ALL TO DISCUSS THIS COMPLAINT BUT WAS NOT ABLE TO FIND A WAY TO SPEAK WITH SOMEONE FIRST OF ALL. TOO BAD :(

Jackie Has Earned 2 Votes

Jackie M.'s review of Kayak earned 2 Very Helpful votes

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