Jackie D.

I ordered a case for my Kobo Aura 2nd Edition ereader. The case I ordered from them was titled "Leather Cover Case for Kobo Aura 6 inch ereader". The ereader I have is 6 inches, so I thought surely this product should fit my device! No such luck. When it arrived (2 weeks after I ordered it), it was too small for my device. I sent them pictures showing that their supposed 6 inch product does not fit my 6 inch device and mentioned that their marketing is misleading. I told them I'd send it back and expected to be reimbursed the full amount I paid, including the cost to ship it back to them since their marketing was misleading. They offered me a return of less than what I paid for the device, and they said my other option was I could keep the product and as a "reward" they'd pay me $5. Wankers.

To be fair, they answered all my messages within at least a day, but I asked to speak to a customer service supervisor, a request which was basically ignored. In response, I was told that I would get a refund (which is still less than what I paid for the product), and that my ticket had now been resolved. I highly doubt that refund will ever happen.

I'll be taking them to the ACCC and consumer protection and definitely never buying anything from them again.