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Had a positive experience using the website. Easy to navigate and enjoyed the huge selection and sales prices! However, customer service was abysmal! I don't know if it was because of Covid shortage of personnel or the Black Friday sales volume this company had, but I did not receive any tracking information, nor could I even locate my orders (4 items) on the website. Using the online chat feature and trying the 800 number were totally fruitless, frustrating endeavors. Delivery took a couple weeks, but all items finally arrived in excellent condition and my purchases met my expectations. Probably would give the company another try because they definitely have the selection and best prices.
Horrible service! Long wait times on chat and totally unable to reach through the toll free number. No tracking information. Wasn't able to even locate my orders on their website!
Price & selection
Price & selection
Price & selection
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Awful checkout. Credit card number not accepted - needs spaces between numbers, but does not tell...
Good morning! Thank you so much for taking the time to provide us some feedback on your recent experience! While we are glad to hear that you're satisfied with the items you received, we do sincerely apologize for any difficulty you may have had in contacting our Customer Experience team. If you ever have difficulty tracking your order and reaching our customer experience team using either our chat feature or over the phone, we encourage you to email us by filling out the form from the following link: https://www.1800lighting.com/customer-inquiry-form.html. We do, again, apologize for any frustration this may have caused you. Please don't hesitate to let us know if there's anything we can do to assist you with either this order, or any future ones. Thanks!