Jack B.

I have ordered tens of thousands of dollars worth of items from WayFair in the last year as I'm furnishing my newly built house; I've never waited months or received broken products as others have, I got the odd item that wasn't exactly as described, but I returned it without issue, customer service was always top notch, they diligently and quickly answered any questions I had about products as well.

But sometime in the last week WayFair decided to change what they consider 'rural' shipping, I'm 20 minutes from a city, they have to drive right through my town to deliver to that city, yet I am now considered rural and get a $25 shipping fee PER ITEM added onto my total, something as small as a spatula or as big as bar stools now costs $25 more, EACH. The shuffleboard table I was going to buy now costs $500 more to ship to my house when it was free shipping a week ago.

It no longer makes sense for me to shop on their website, if you're not in their 'rural' zoning and can sort through the stupidly priced items, WayFair may be for you, but this is the end of a good thing for myself.