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Overall, Cupshe had a lot to offer. I loved the variety. However, I would not order from them again based on their quality and return process. I ordered four dresses. One I knew couldn't be returned and the other three I could return. The nonrefundable dress fits awkwardly and the material is SUPER thin. Definitely wasn't worth the price. It will just have to be a swimsuit cover up. Another two dresses also had very thin material and didn't lay nicely on me like the images on the site. In other words, just very cheaply made so those I planned to return. The fourth one I kept because it wasn't see through with the bold pattern and was very breathable. Still didn't think the quality was worth the price though.
As for returning the two dresses I didn't like, they reduced the amount I could get back and then charged me $11 for a return label. I lost about $18 trying to return items. They have options that allow you to get a 110% coupon to buy more of their clothes but it's really not worth it. It's all cheaply made and probably wouldn't last long. Overall, I won't order from them again. It's just not worth the trouble.
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Made a few purchases here all sent authority to leave parcel as requested until my last purchase...
Dear customer, we understand you're frustrated and can certainly take a further look into this.
Firstly, we take the quality of our garments very seriously, however, we apologize for that our clothing not being the quality that we strive for. We will definitely share this feedback with the supplier, they will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. You can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions. We will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
Secondly, we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash and final sales are not returnable unless there is a quality issue. To make up for that, we will do our best to find some special solutions.
Thirdly, for the refund amount, if you used the coupon or discount in your order, the refund usually is the actual payment of the items you send back, so there will exist a little difference from the original price. Besides, as stated on our website, we are unable to offer free return service. With that being said, customers are responsible for the return shipping cost. If you use the prepaid shipping label obtained from our website, the return label fee of $10.99 will be deducted from the refund amount. It is also advisable to send the package back yourself via post if you find the return slip expensive. Anyway, have forwarded your opinion to our related department, to be reviewed and taken into consideration. We will take your thoughts to heart to make some changes in the future.
What's more, the option of a "110% coupon" is a special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. To meet different demands from our customers, we still offer some other options for return/exchange, which are also given as an option for our customers to choose. We absolutely respect our customers' choices and decisions. Anyway, we will improve our service and product quality to satisfy you and provide a better shopping experience. Hope you can understand and support CUPSHE.
After checking your username, we are unable to find your related order or email with us. Then, we send a message to you and hope we can look further into this, please check it and let us know your opinion. We'd love to understand what disappointed you and make every effort to turn your experience into something better. Hope your understanding. Thanks.