I took out insurance through Top Cashback on 3 April 2022 with Sheila's Wheels as the site said that I would get a £40 cashback for using them. No sign of a cash back or even a pending transaction. I have tried to contact customer services but the process is poorly thought out and difficult to find the right option. Despite buying the insurance through Top Cashback their system just gives a message saying "No Transaction Found For Selected Merchant" which is just untrue.
Hi Ivan,
I believe you would have used our Comparison Tool - TopCashback Compare.
The comparison tool batches up purchases every 60 days and then credits it to accounts as pending - meaning it can take 60 days to appear for you. This means there's plenty of time for this to progress for you as expected and some good news to share is this retailer pays cashback super quickly once it does track. So once it does track, you won't be waiting long at all before you pay it out.
I hope when this does progress you enjoy spending that cashback and if you do please do come back and update your review to reflect your experience :)
Best wishes,
Matt