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I placed an order on 4/10. There were two shipping options offered... 2-5 Day and a more expensive 1-3 Day option. I needed the product fairly quickly so I selected the more expensive option. After I checked out and submitted payment, I received a confirmation with the following message:
"Important Message Like many companies, we are also taking steps to ensure the health and safety of our employees and customers during the COVID-19 pandemic. Due to school closings as well as steps we are taking out of an abundance of caution, your shipment may be delayed 2 or 3 business days. The team at Boats.net would like to thank our loyal customers for their ongoing support and we appreciate your patience during this extraordinary time."
Should this have not been displayed on the order page? I emailed customer service and their response was nothing but excuses. They did not offer me a shipping refund what so ever.
It is now 4/16, and my item still has not arrived. Oh well... live in learn. Never again!
Italo C.'s review of Boats.net earned a Very Helpful vote
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Hello Italo,
Thank you for writing us. I will send you a direct message to get your order number. We are happy to work with you to make the situation right. Like all companies caught in the midst of this unforeseen pandemic, we are doing our best to get products shipped out as quickly as possible. Currently Amazon has a two week shipping delay on all non-essential medical items; we're proud to only be delayed by 3-4 days for items that are not backordered. We are making every effort to be as transparent about estimated shipping and arrival dates as possible. To improve communication about our COVID extended ship time, on April 6 we added a pop-up to make customers aware of COVID-related shipping delays. This messaging appears as you are checking out, specifically when you hit the "shipping" portion of the checkout.
Sincere apologies that this transaction felt frustrating for you. We're all feeling a little frustrated with the compromises that COVID-19 is forcing us to make, but we're hoping if we continue to work together and remain patient the virus will quickly pass so we can get back to normal life as quickly as possible.
Hope to hear from you in response to my direct message.
Best,
Chelsea B
Boats.net Customer Care