My experience was great. I had ordered 2 hoodies and they got here sooner than expected, like 6 days after ordering. When they got here I noticed that I got the wrong hoodie. So I emailed them and a day later recieved an email back from AJ and after I showed proof, they sent me the correct one. I am really satisfied with the service and product. I really don't know if i just got lucky or something after reading these reviews lol