Customer Service starting at the top and the only customer service person are very unreasonable and only care about getting your money. They hate to reschedule your service and give you a hard time. Do not use this service as their 1-year contract is ridiculously inflated with a $250 discount which keeps you locked in unless you want to give them money for nothing. If you have to read between the contract lines that are only in favor of Omni Shield you should look elsewhere. My mistake, don't let it be yours. There are way better providers out there. They have no corporate number to complain to and the executive is no help.