Iris K.

I have spent countless hours trying to cancel a pre contract with VM. I have been passed from pillar to post. They have NO CUSTOMER SERVICES. If you go on their site they offer LIVE CHAT. IT DOESN'T WORK!
After an age on whatsapp, repeating and repeating the same rubbish to me I was FINALLY given a number to ring. This number is not offered ANYWHERE on their site. You have to listen to sales talk to get offered this number.
I made it abundantly clear that I wanted to CANCEL Contract! Again it was made as difficult for me as they could to get to the point of telling them this, by more sakes talk. I spoke to a Scottish guy called SPENCER, who PROMISED to cancel it and to send me an email. One week later I HAVE NOT RECEIVED ANY EMAIL.
Then a girl called HILDE, of Asian extraction, I think, rang to talk about installation of their equipment. I told her I am not giving permission to install same. I made it clear to her that I WANT TO CANCEL MY CONTRACT. She said don't worry, the contract is cancelled. Again I'm waiting nearly a week for confirmation.
Today I spoke to an English man called David. He proceeded to waffle. I told him I only wanted to speak to him if he was going to cancel my contract. He was rude, replying well, of that's the case "goodbye". He then hung up. No consideration or effert to solve my problem. PLEASE ANYONE READING THIS DON'T EVEN CONSIDER USING VIRGIN MEDIA. Just read the review... They are unbelievably bad. I'm in late 70s and have heart condition, but there are people who are even worse off and can not get any response or result of their problem with this despicable company.