Irene R.

I ordered a pair of Toddler Retro 11 on December 12,2020. On December 14,2020 I get a email stating that Delivery Is Taking Longer Than Expected, don't worry you'll still get order. In between that time there was no notification that my toddler shoes were on it's way until December 17,2020 and it said your order has arrived. I got up to go look outside my door there wasn't nothing from Footaction UPS never delivered them, I checked with my neighbors they didn't have my package so I called footaction immediately and explained to them what happened and they said they were to email they investigation department and get back with. On December 23,2020 I got a email from a prepaidandclaims stating that my claims was denied and No Explanation on how they came up with that conclusion. I have called them & emailed them and no one has respond to neither email nor call. It's now January 5,2021 I don't have my package and they're refusing to refund my money back. This was a horrible experience and a nightmare, I don't think I could ever order from them again..