Irene N.

I ordered three items (one was a free promotional item) and only received two because a glitch cancelled my item using DSW cash I earned. I contacted customer service through email and received a response an less than helpful response a few days later. I contacted customer service about 4 times and didn't get my issue resolved. I finally went to my local store where the manager called customer service. In short, the "best offer" they could give me was to charge me for the free item and not receive the item the glitch cancelled. I would never shop on DSW online ever again. Customer service was useless and didn't provide any help whatsoever. My local store has always been wonderful and I don't fault them for anything that happened. As far as DSW.com, don't ever shop there.