Irene H.

California, United States

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JustAnswer

Question And Answer

“Avoid Them”

3/26/21

I paid five dollars for an attorney to say he couldn't answer my questions. Than they charged me for the membership I wasn't aware I had. I canceled the membership and tried to get my refund back, but no. They also have the worse customer service. They just like to take advantage of people.

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Irene,

We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted. If you decide to use our service in the future, please keep in mind that you can contact our Customer Care Center and we will help find another Expert to answer your question.

You can manage your membership settings by going to www.justanswer.com, click on My Account, then click on the Membership tab on the left-hand side of the page.

If you reach out to our Customer Care team at support@justanswer.com or at 1-800-509-5721 (6am to 9pm PST), we're more than happy to proceed with your request.

We strive to give customers a great experience on our site so please let us know what we can do for you.

Best regards,
JustAnswer Customer Care Team