Ionela M.

THEY STOLE MY MONEY! I received a credit for $1244 for a cancellation and now I am trying to book another trip and they tell me I have to pay an extra fee of $800 to do so for the same exact flight just 2 weeks later. The person who handled my cancellation never informed me of the additional $800 I would have to pay on top of my already paid credit of $1244. They call it a cancellation l, but when you book a new plane ticket everything has to be the same because there is an existing rezervation! If there is an existing reservation and charge me an additional $800 on top of the $300 I already paid to cancel why is it called cancellation? So basically my $1244 credit is no good because I have to pay another $800 on top or my already paid fee of $300! This is a rip offf and they lie to their customers!