Insan E.

I was a tutor on the website for a few months. I had a five star average, tutored many students from high school to grad school, from college to professionals, and I was a highly-seeked top tutor in my area of expertise. I was always kind towards my students, and always did my best to be fair towards all of them. I never charged a student unless I was 100% sure that I needed to. One day, I got an email from Wyzant indicating that they are banning my profile within the following month. No reason given at all. They cited paragraph 18g of the Independent Tutor Agreement, which simply says, "Wyzant can ban tutors at any time, for any reason". So, I know that I haven't done anything wrong because otherwise they would cite another paragraph in the agreement.

I was a TOP tutor in mathematics and computer science, which is what basically most students use the website for. I always did my best to avoid academic honesty policy violations, meaning that I always rejected a student's request to do their homework for them. Not only I rejected such requests, but I also reported these students to Wyzant (which is what Wyzant asks you to do). When there are many tutors on the website that will go against the academic honesty policies and simply do students' homework for money, it is interesting that I am the one that is getting banned from the website. Discrimination, opacity, and unfairness lie at the very core of this $#*!ty website.

I tried to reach out to them for 30 days, sending them tens of emails, calling them many many times, just to learn why I was being removed from the website. They didn't respond once. No correspondence, no one explained why I was being banned, and there is no way to reach out to the decision makers - you just talk to the call operators. The only email I got was 30 days later, on the day that my profile was permanently banned.

On the student side, they take your payment information, and hold onto it. You can't message a tutor unless you have your payment information on your account added. Even if you remove it, they will have it on their record, and will charge you a bunch of different things, one of them being "cancellation fees", which will cost you hundreds of dollars, and you can't reverse/appeal them.

Wyzant is a $#*!ty website for both tutors and students. They don't treat you well. You can't reach out to anyone in the company for help. They will say they will get back to you, but they never do. And if you are a tutor, you will suddenly get banned from the website all of a sudden for no reason even if you haven't done anything wrong.

$#*!, Wyzant.