Thank you for reaching out, and I'm sorry to hear that you are experiencing issues with the unlock process. I understand how important it is to have a fully functioning device, and I would like to assist you in resolving this matter.
It appears that your Redmi Note 10 Pro 4G is reported as "Not Unlocked," with the status awaiting your feedback. If you haven't yet, could you please try entering the unlock codes "75347688" provided to you? If you've already attempted this without success, we're here to help you further.
Our refund policy states that if we cannot get the unlocking code to work after working with our technician, you are eligible for a refund. So rest assured, if the code doesn't work and we can't resolve the issue, we will honor our policy.
Let's make sure we can address this issue together. Please get back in touch with the outcome of your unlock code attempt, or any additional information so we can assist you promptly.
Hello Ingo,
Thank you for reaching out, and I'm sorry to hear that you are experiencing issues with the unlock process. I understand how important it is to have a fully functioning device, and I would like to assist you in resolving this matter.
It appears that your Redmi Note 10 Pro 4G is reported as "Not Unlocked," with the status awaiting your feedback. If you haven't yet, could you please try entering the unlock codes "75347688" provided to you? If you've already attempted this without success, we're here to help you further.
Our refund policy states that if we cannot get the unlocking code to work after working with our technician, you are eligible for a refund. So rest assured, if the code doesn't work and we can't resolve the issue, we will honor our policy.
Let's make sure we can address this issue together. Please get back in touch with the outcome of your unlock code attempt, or any additional information so we can assist you promptly.
Best regards,
Charlotte