I NEVER write reviews. But I wanted to express my delight with this company after I fell very sick and couldn't use my tickets to an event I had been looking forward to. I'd missed lots of work and was not doing well financially. I tried to let it go and focus on my recovery. Then, come Monday I unexpectedly received an instant refund as I'd requested. Although $40 may not seem like much to some people, it made my day and I am so grateful to whomever put that transaction through.