I ordered some flush finishing washers for my door panels. After waiting for quite a while I did not hear from Ecklers. I called them, they said they do not have what I ordered. I told them it would be nice if they would have notified me about not having the parts. They said there is no procedure in place to do his. Ecklers... come on... give me a break. This shows how much they care for their customers and that they don't give a crap about how much time the customer lost waiting for them.