i'm g.

Awful company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. They should be closed.
No one informed me that I needed to bring the same ID as my recipient's name to get the parcel, and I used to write nickname to protect my privacy. So now I unable to get my parcel and receive the worst response. Customer service will just repeat over and over again that it's their rule that you have to use the correct name to collect it.
In fact, I have the collection code and recipient information and Yodel account to prove that this is my parcel, but they just won't bend the rules. Completely ignoring the customer's needs, they only suggest that I pay for the parcel again, that the parcel is right in front of me but I can't pick it up, that I have to create a new label for an unimportant name. It's wasting energy to deliver it again and create more carbon footprint.

Avoid this company.