Imee D.

I ordered a pair of sandals last February 2020 worth P1,000.00. It was too small for my husband so I filled out the online return form and sent it back to zalora. After a few days they sent it back to me indicating that I had not included the sales invoice with the package. Funny enough the sales invoice was in the returned package when I got it. When I went to online to chat with their customer representative and pointed this out, they said the returns team was looking for a tape type receipt of the seller (BENCH) and not the sales invoice I sent back. I must mention that the sales invoice that I got is an official looking sales invoice, complete with TIN, VAT and other details you can find in a legally printed sales invoice. I keep insisting that it was the only sales invoice with the package, as it is not legal to issue 2 sales invoice for the same transaction. I have tried both the live chat as well as calling their hotline. All of them promising to give me feedback but never doing so. So disappointed with Zalora. So this will serve as a warning to potential buyers. ZALORA HAS VERY POOR CUSTOMER SERVICE SO DON'T EXPECT RETURNS TO BE PROCESSED PROPERLY. THEY WILL TAKE YOUR HARD EARNED MONEY AND LET YOU EXPECT FOR A REFUND WHICH WILL NEVER HAPPEN.