Iman A.

I ordered a bunch of items for myself and my daughter to use for Christmas holidays on December 2nd including my daughter's Christmas gift. After over 25 days wait I got one item out of 11 items I ordered in the same transaction! Of course I had to buy a Christmas gift for my daughter and I ended up travelling without the new clothes I bought for the holidays. When I called them 2 weeks after the order the call centre lady said they need 14 working days to deliver. Even after 25 days I still don't have my order and the worst part is that when I called today they told me to call aramex and when I called aramex their phones were down then finally they came to deliver one item out of the 11 and I still can't reach them and jollychic doesn't give a damn! The item I received is a bag and looks like the photo but the plastic protection on the metal part was almost glued and melted and it took hard effort to take it out but can't remove it's trace yet, not to mention that the smell of the leader sucks. So if u deal with these people you should avoid leather stuff especially bags unless you want to annoy everyone around u. Also always count that your order might arrive a month later, so be careful if you got short seasons like where I live because next month I won't be able to use the winter items I bought. Last, my friend showed me how she could track all her order details on the app, we'll I can't see much! It should the first shipment out of China, and nothing else so I'm totally in the dark now not knowing where and how to track my items! First and last time ever with jollychic