So, there is no question about it. My sister in law lives near the addresses they give on their website. I asked her to go and see if she could get my shoes that I ordered in December 2020. The address les her to the parking lot of Whole Foods where there were several other shops. None of them was Crocschanel. I hate to be judgemental, but I get suspicious when the English and grammar are off in email correspondence from companies. We have been duped! They do not allow you to give a zero rating here. That one star is far too generous!