FYI: Their understanding that the DMV has to have an original paper copy of certification of course completion is incorrect and led to much inconvenience and expense on our end.
My daughter completed their course and there were 2 failed attempts to receive her certificate via mail so I finally, after a month of waiting, calling and re-mailing, paid $20 to have the certificate mailed via FedEx. Upon arriving at the DMV they didn't even ask for the certificate. When I asked them why, they said they download the information electronically. My very eager 15 year old waited that extra month to be able to get her permit and I paid $20 for nothing.
Now that I go to post this info online I see that several other people have had the same or worse experience