Terrible customer service in airport, big mess in the airport. I was flying from Toronto to Orlando, my baggage not arrived, they funded my baggage, 5 days in Toronto, but still I can't get my baggage. Everyday 3-4 flight from Toronto to Orlando, I don't know what the wrong with this Air Canada, big time shame. They not deserve be Star Alliance airlines. In the future use another Airline. My rate minus 5 star.