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I h.

Contributor Level

Total Points
80

1 Review by I

  • Flighthub

6/13/19

I booked a direct flight to Comox with my 85 year old mother and the flight got changed back in February and I was never notified. I had called Flighthub 2 times prior to my departure and not once did they tell me my flight had changed. I found out the afternoon before of our flight that our flight was leaving 3.5 hours later than it said on my itinerary. I only found out because Flighthub told me to call Air Canada and find out why I couldn't check it. Air Canada then informed me that my flight had been changed in February and instead of flying direct we were going to spend over 7 hours with aircraft changes, and layovers flying to Comox and over 5 hours flying back, which should have been less than 2 hours with a direct flight. This was no picnic for my 85 year old mom who has mobility challenges. Flight Hub nor Air Canada wants to take responsibility for this. Trying to get through to a real customer service rep with Flight Hub doesn't exist, so don't waste your time. I will never book with Flight Hub ever again, and I would say buyer beware if something goes wrong or if there are changes to your schedule. FLIGHTHUB WILL NOT NOTIFY YOU (despite their written claims on thier website), AND FLIGHT HUB DOES NOT CARE. YOU ARE ON YOUR OWN. And YOU WILL NEVER GET THROUGH TO AN AGENT.

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