There was a 3-day free trial in December 2020, in order to take advantage of it I had to enter my credit card details. Right after that, I removed the credit card from my profile, as I wasn't planning to use the service for more than 3 days. After 3-days I was charged the Premium fee of 42.99 EUR. They took the money without my consent. Whatever their ToS says, they lied about one fact, they stored my credit card information in their database AFTER I removed it.
Customer service replied to me with this, Feedback, ID *******:
"Hi there,
Thanks for your message.
I'm sorry to hear that you'd like to cancel your purchase.
Unfortunately, since you instantly receive the benefits of Badoo Premium once purchased, this type of service is non-refundable. As outlined in our Terms and Conditions, we're only able to refund services that have not been downloaded.
We recommend that you check the Terms and Conditions for all future purchases before proceeding. You can read them here: http://badoo.com/terms."
Customer service just gave me a canned reply. Certainly, I made the mistake of not formally cancelling the service after 3 days, but what I did, seemed sufficient enough for me, I removed my credit card details from the service, yet they still charged me, instead of sending a reminding e-mail about "Payment not available". Really, not expected behavior that easily borders with thievery.
Hey Igor,
We are sorry that you feel this way. Unfortunately unlinking your card is not the same as subscribing. We ask that all of our users unsubscribe from the service to stop the payments. We can also turn these off for you any time. We would be unable to store your card details unless you clicked on this to be saved. We are so sorry for the inconvenience.
If you would like us to look into things further for you please do reach out to us on@BadooHelp and we can look into things together.
Hope to hear from you soon.
-BadooHelp