My credit card was fraudulently used to book a vacation because all this company asks for in verification is a card number and security code. That means you homeowners are renting your property to proven thieves. As would be expected, the woman taking a trip on my dime damaged the property and there is a police report filed. The first HA rep I called said she was in the Philippines and gave me a number "for billing." The second said she was in Austin Tx, (with a Philippine accept) and couldn't hand me to a person with an American accent. I should have asked her what time it was in Austin! She tried to give me the phone number I had already called. I asked for a supervisor. That "supervisor" also had an accent, but "could not disclose the country he is in." Homeowners beware! This would be a zero star rating if that were possible for having such lax security measures in place to protect their Homeowners and make sure the person booking the trip is the one paying for it.